Client Experience

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How We Work

Services Tailored to Your Needs

Each of our client engagements starts with our ClearSource℠ process, an indepth review of our clients requirements and goals for the relationship. Developed by industry professionals with input from both buyers and providers of call center and BPO services, ClearSource℠ creates the basis for a more collaborative, productive dialogue between Clear Harbor and our prospective clients.

Customer Care

  • B2C and B2B
  • Billing Inquiries
  • Account Maintenance
  • Tier 1 Support
  • Payment Arrangements
  • Order Status
  • Order Entry
  • Product Troubleshooting
  • Service Call Scheduling
  • Customer Welcome Calls
  • Upsell/Cross Selling

BPO Services

  • Revenue Assurance
  • Order Provisioning
  • Order Compliance/QA
  • Warranty Claims Processing
  • Account Research
  • Data Verification
  • Commission/Royalty Management
  • Supply Chain Management Support
  • Reverse Logistics Support