A better approach to human capital

Our Associate Experience

To deliver a better customer experience, we start with a pool of well-educated, qualified Associates, give them the right training and tools to do their jobs and provide a work environment that encourages personal and professional growth.

Our locations in the eastern Caribbean – Dominica and Grenada – offer many strategic advantages for our clients:

• English is the primary and official language in each country.
• Local education systems are based on a UK model.
• Ties to North American have resulted in cultural familiarity that results in a faster learning curve.
• Clear Harbor partners with local governments to create employment opportunities.
• Working in the Atlantic time zone (AST) eliminates many of the challenges associated with companies located many time zones away – or across the date line.

Clear Harbor's mission is to be the "Employer of Choice" in each country where we operate.

As part of that mission, we have created a career pathing model that has resulted in many of our Associates joining our company as Customer Service Associates (CSAs) and developing into Supervisors, Managers and support staff.

Our grow-from-within approach provides unprecedented opportunities for our Associates, while our clients benefit from a dedicated, motivated workforce.

How our Processes Build Better Associate Teams